For proper operation, the steel tube should extend approximately 1/8 inch beyond the edge of the fabric. The fabric should always be slightly narrower than the tube.
Warning: Operating a shade that is too tight within the window opening can cause the tube to bend during operation, resulting in damage to the shade and impaired performance.
If trimming the tube is not practical, consider relocating the brackets and installing the shade as a ceiling mount or outside mount. Do not file, cut, or modify the end pins.
If the shade must be returned to the manufacturer for a width reduction (cut-down), a Return Authorization (RA) Number must be obtained before the product can be accepted for return. If the required cut-down is not due to a manufacturing error, a service charge may apply.
Shade Rolls Up Unevenly (Telescoping)
One of the most common issues with roller shades is telescoping, which occurs when the fabric gradually shifts to one side as the shade is raised. In most cases, this is caused by the shade not being installed level. Fortunately, the problem can usually be corrected without removing the shade.
Troubleshooting Steps
This simple adjustment creates a slight buildup on the roller tube, helping guide the fabric back toward the center and allowing the shade to roll up more evenly.
Solar View – Roll Shade Measurement Guidelines
All measurements must be recorded in inches, rounded down to the nearest 1/8 inch.
Round down to the nearest 1/8 inch.
Examples:
Tools Needed
Included Hardware
Mollies/toggles for plaster, drywall, or concrete are not included.
Bracket Notes:
Faber/Benthin universal brackets may be mounted left or right, inside, outside, or on the ceiling. Brackets must be installed perfectly level for proper shade operation.
Standard bracket length: 1 3/8″. Extended length: 2 3/8″.
Inside Measurement (IM) Guidelines
Inside Measurement refers to ordering a shade to be installed inside the window casement. When you provide an IM width, you are giving the exact space within the opening.
The factory will then take precise deductions to ensure the shade, brackets, and rotating control mechanism fit properly.
Round down to the nearest 1/8 inch.
Examples:
Because of these required deductions:
IM shades will ALWAYS have a gap of up to 5/8” on both sides
(± 1/8” depending on tolerances)
This gap is necessary so the shade can raise, lower, and rotate freely.
If you order a shade at:
The shade will be manufactured to fit within that 70” space.
However, due to bracket/mechanism allowances:
This remaining space is the functional “gap” required for operation.
When IM Gaps Are Not Acceptable
If the side gap is visually unacceptable or you need more complete coverage:
Consider an Outside Bracket Mount (OB)
Mounting the shade on the wall, trim, or mullion allows you to add width beyond the window opening and cover more area.
When IM Gaps Are Not Acceptable
If the side gap is visually unacceptable or you need more complete coverage:
Consider an Outside Bracket Mount (OB)
Mounting the shade on the wall, trim, or mullion allows you to add width beyond the window opening and cover more area
Important Ordering Rules
Outside Measurement (OM / OB) Guidelines
Outside Measurements—also referred to as Outside Bracket (OB) measurements—are used when mounting the shade outside the window casement. This includes mounting on:
When you provide an OM/OB measurement, you are giving the exact dimensions you want the shade to cover, based on where the brackets will be installed.
OB measurements are manufactured with NO factory deductions.
The shade will be made exactly to the width and height you order.
This gives you complete control over the final coverage area.
For Outside Mount installations, you can eliminate or reduce light gaps by:
Simply adding extra width to your bracket mounting measurement.
Because the shade sits outside the opening, you can widen the shade beyond the window frame to improve privacy and light control.
Golden Rule for OB Measurements
Always measure to and from the exact points where the brackets will be installed.
This ensures:
